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In this episode of Transform Gov, Dr Tony Shannon, Head of Digital Services at Ireland’s Office of the Government CIO, speaks candidly about the real blockers to digital reform in government. In part 2 the discussion moves beyond platforms, portals and technology — and into the thorny territory of structures, legislation and pace. Tony makes a clear and uncomfortable point: that public-sector digital transformation is now constrained less by capability, and more by whether the machinery of government is fit for the digital age. He outlines why life-event based services demand a new operating model, why digital public infrastructure must be built as shared national capability, and why digital-ready legislation is now essential for modern public services. We discuss: *why life-event services demand shared ownership across departments *how digital public infrastructure should be built once and reused *Ireland’s unique position between EU regulation and US innovation *why digital-ready legislation is now essential, not optional This conversation is essential viewing for: *CIOs, CDOs and Heads of Digital *senior civil servants and policymakers *suppliers and systems integrators working with government *anyone responsible for delivering digital services at scale 00:00 – Why life events change how government must deliver services Reframing public services around citizens’ real-life moments, not departmental structures. 01:45 – Why urgency matters now, not in 2030 Why 2030 is the end of the digital decade, not the beginning. 03:55 – Leading life events across government How cross-department ownership works in practice — and why it’s hard. 06:05 – Digital public infrastructure explained Building reusable, shared foundations instead of one-off systems. 08:15 – The digital wallet and trusted credentials How digital identity and credentials fit into everyday public services. 10:55 – Ireland’s position in global digital government How Ireland compares with Estonia, the Nordics and other leaders. 13:05 – Regulation vs innovation: Europe, the US and Ireland’s role Why Ireland could act as a bridge between EU regulation and US tech innovation. 15:45 – Open source, collaboration and scale Why open approaches matter for government delivery. 17:00 – Is the machinery of government fit for the digital age? The interview’s most candid moment: where transformation really gets blocked. 18:30 – Why digital-ready legislation is unavoidable Why public services cannot move faster than law and governance allow. 19:55 – What success should look like for citizens by 2030 What “good” actually means for people using public services. 21:05 – Building infrastructure for the long term Why this work is like building lighthouses — vital, slow, and foundational. If you work in government — or deliver services to government — this is a conversation worth your time. Subscribe for your personal exclusive updates from Transform Gov: www.digitalgovawards.com