How a $20B Company Is Quietly Rebuilding Itself Around AI Agents скачать в хорошем качестве

How a $20B Company Is Quietly Rebuilding Itself Around AI Agents

AI agents aren’t coming. They’re already running inside billion-dollar companies. In this episode, we go inside CDW, a $20B global technology provider with over 250,000 customers, to understand how they are quietly rebuilding their internal operations around AI agents—not experiments, not demos, but real systems in production. Ben Weiss, VP of Digital Product Management at CDW, breaks down how AI agents are actually being used today across sales, operations, DevOps, and knowledge work—and why the real advantage isn’t the model, but the orchestration layer behind the scenes. This isn’t about AI hype or job replacement. It’s about how work is being disassembled, recomposed, and accelerated—often invisibly. In this conversation, you’ll learn: How 9,400+ employees at CDW use AI agents day to day Why AI agents are great at tasks, not jobs How multi-agent systems outperform single “super agents” What it looks like when AI supports sellers without replacing them How CDW uses agents for incident response, research, analytics, and content Why data, metadata, and orchestration matter more than the model itself How far companies can safely go with fully autonomous AI systems If you’re a founder, executive, operator, or builder trying to understand what AI adoption looks like beyond ChatGPT, this episode is for you. Chapters 00:00 – What CDW actually does (and why it matters) 02:40 – AI as the next major technology wave 04:10 – Why Ben can’t work the way he did 3 years ago 05:15 – How 9,400 employees use AI agents at CDW 07:00 – The real power of multi-agent systems 10:00 – AI as a seller’s assistant (not a replacement) 13:10 – AI-driven incident response & DevOps 17:00 – Fully autonomous AI newsletters (no human review) 21:40 – What customers really think about AI 25:15 – MCP servers, orchestration, and the hidden layer 30:40 – The future of AI agents in enterprise About the Guest Ben Weiss is the VP of Digital Product Management at CDW, where he leads AI strategy, agent development, and enterprise-scale digital platforms. Connect with Ben on LinkedIn: 👉   / benjaminjweiss   (search: Benjamin Weiss, CDW) About the Show Impekable Minds explores how technology leaders are building the future—from AI and agents to systems, strategy, and scale. Subscribe for more conversations on: AI Agents & Automation Enterprise AI strategy Product, platforms, and systems thinking Learn more at https://www.impekable.com/