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Dealership Compliance in the Age of AI

The latest Volie webinar features Josh Stevens, compliance lawyer and partner at Mac Murray & Shuster, and focuses on Telephone Consumer Protection Act (TCPA) compliance as it relates to AI-driven calling and texting, explaining why dealers face increasing legal risk as AI adoption grows. Scott, Jake, and Josh cover the fundamentals of the TCPA, how recent court decisions have narrowed auto-dialer rules while maintaining strict limits on prerecorded and AI-generated voices, and why SMS continues to be treated like phone calls for compliance purposes. They also discuss why liability typically falls on dealers, how TCPA class actions can escalate quickly, and why outbound AI is now considered equivalent to prerecorded calls, requiring clear written consumer consent. The session addresses many common questions around AI liability and provides insight into recent state-level laws and how they may impact the industry moving forward.