AI and Digital Debt Collection in 2025 | Episode #45 Credit Shift Podcast скачать в хорошем качестве

AI and Digital Debt Collection in 2025 | Episode #45 Credit Shift Podcast

In this episode of Credit Shift, we explore how AI is impacting digital debt collection in 2025. We break down key debt collection trends, advancements, and practical applications that will impact digital debt collection in contact centres managing millions of customer payment conversations. Key Topics -The evolution of AI in debt collection – What’s changed? -AI-driven customer journeys & sentiment analysis -Why agents actually prefer digital-first debt collection -The impact of Conversational Summaries & AI Co-Pilots How these technologies are set to improve efficiency by 40-70%. -Agent experience in the AI era – Addressing concerns about AI replacing agents and why most agents now prefer digital conversations. -AI-driven customer journeys – Automating more conversations while keeping them personalised. The right way to layer AI into your collections strategy Who should listen? This episode is a must-listen for Managers in Credit & Collections, Heads of Contact Centres, Digital Transformation Leads, and Collections Strategy Managers looking to implement AI in their operations. Check out the Credit Shift Podcast: https://creditshift.webio.com/