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John talks with Ashley Herd—founder of Manager Method—about why top performers often struggle when promoted into management and what organizations can do differently. Using real-world examples, Ashley breaks down how clear expectations, practical feedback, and better one-on-one conversations can transform team performance. She also shares her “career quilt” approach and a simple framework managers can use to make better decisions. If you want to build confident, effective leaders without burning people out, this conversation delivers the tools and long-tail strategies you need. Today we discussed: 00:00 Introduction 00:30 Meet Ashley Herd 01:05 Accidental Managers Problem 02:50 The Manager Method 04:35 Training Gap Reality 05:47 Setting Clear Expectations 09:03 Career Quilt Concept 10:04 One-on-One Best Practices 12:29 Pause, Consider, Act 15:01 Coaching vs. Managing 16:14 Simple Management Tips 17:49 HR Perception Myths 19:18 Resources & Templates ➡️ CONNECT with me on your fav platforms: 🗣️ LinkedIn: / ducttapemarketing 📧 Join my mailing list: https://dtm.world/ytnews 🥰 GET MY BEST ADVICE for Business Owners or Marketers: https://dtm.world/growth 🎙️ Follow the DTM podcast: https://ducttapemarketing.com/about/d... 👍Give this episode a thumbs up if you like it! #smallbusiness