Fresh Perspectives Season 2 Ep 9 | Putting people first with Christiaan Lustig скачать в хорошем качестве

Fresh Perspectives Season 2 Ep 9 | Putting people first with Christiaan Lustig

Digital employee experience isn't about the technology or even the experience itself - it's about putting employees first. Christiaan Lustig, author and digital workplace consultant, explains why most organizations approach this backwards and shares practical steps to create tools people actually want to use. Rather than forcing adoption through training and marketing, successful digital employee experience starts with understanding what people need to do their best work. When you remove friction and lower barriers, you create breathing room for employees while improving productivity. The key insight: if you need extensive adoption efforts, you're either implementing the wrong tool or the right tool the wrong way. The solution begins with 15-minute conversations with frontline employees to understand their real challenges and workflows. Key topics covered: [00:00] Intro [00:33] Why existing digital experience definitions fail [03:21] Employee needs must come first [05:21] Digital experience focuses on employees [11:14] Organizations work on DEX unknowingly [15:00] Intranet bridges vertical application silos [21:11] Recognizing your existing digital experience [25:26] Integration based on employee journeys [29:04] Wrong tool adoption requires excessive effort [33:48] Organizations struggle listening to employees [36:20] AI creates new interaction paradigms [39:08] AI exposes poor content management [41:32] DEX concept gains market traction [43:26] DEX indicator scoring system emerges [46:16] Talk to employees first Connect with Christiaan Lustig on LinkedIn -   / christiaanwlustig   Get insights on building better intranets and digital workplaces. Subscribe for more episodes exploring the intersection of technology and employee experience.