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In this quick How-To we go through the steps we use to install and configure Postfix, Fetchmail with Office365. When complete your RT ticket system will be able to send and receive emails. This capability enables RT to create new tickets from incoming mail. This was done based on a request we received. Guide used for this How-To: https://bit.ly/3BAsK9B Guide on how to install Request Tracker 5 • [45] Request Tracker - ONE SCRIPT INSTALL!... Best Practical https://bestpractical.com/request-tra... Documentation For RT https://docs.bestpractical.com/rt/5.0... Additional Information https://rt-wiki.bestpractical.com/wik... https://www.hendgrow.com/disclaimer/ *Trademarks and related content are owned by their respective companies / owners. 0:00 Introduction 0:09 Enable the account to work with POP (Post Office Protocol) 1:17 Installing and configuring Postfix 2:40 Edit the Postfix main.cf configuration file 4:21 RT user creation and assign mail address. 5:12 Grant permission to the "General" queue for new support user. 6:04 Login as new user & test outgoing mail 7:47 Installing and configuring Fetchmail 9:19 Testing incoming mail and ticket generation. 10:30 Edit the crontab to ensure fetchmail checks for new mail in the mailbox every 5min 10:57 Your RT5 ticket system should now have the capability of sending and receiving emails for ticket creation and correspondence.