Service Blueprint vs. Customer Journey Map - what is the difference? скачать в хорошем качестве

Service Blueprint vs. Customer Journey Map - what is the difference?

Is there a real difference between a Customer Journey Map and a Service Blueprint? Yes, there is! It seems as if the terms #ServiceBlueprint and #CustomerJourneyMap are used interchangeably in a lot of situations. Sometimes it even just depends on the country you're in and which term is more popular there. But there is a real difference between the two. In this video Daniel explains what the difference is and how these two relate to each other. Not super complicated but it's important fundamental knowledge. ---- FOLLOW THE SHOW ----------------- 🎙 PODCAST ➜ https://go.servicedesignshow.com/spotify 📸 INSTAGRAM ➜ https://go.servicedesignshow.com/inst... 💬 FACEBOOK ➜ https://go.servicedesignshow.com/face... 🔔 SUBSCRIBE ➜ https://go.servicedesignshow.com/subs... ---- [ THE PERFECT MAP ] ----------------- Want to make better customer journey maps faster and with more confidence? Consider joining #ThePerfectMap👇 https://servicedesignshow.com/tpm