Old War Stories With Uncle Jay - "Working Easter" скачать в хорошем качестве

Old War Stories With Uncle Jay - "Working Easter"

Originally recorded October 5, 2024. Recently (as of when this video was recorded), I had some more "PTSD" dreams about Tiny Middle. Yes, still happens even to this day. This was back probably in 2013. They claimed that the shop was behind and we needed to get caught up, so they were going to mandate us working Easter, when the store was normally closed on Easter. When they say we're behind, they like to try and blame us techs for it, but the reality was, we were already short 3 technicians as it was, and we also cannot control how many people bring their machines in to be fixed. So again, they wanted us to come in on Easter Sunday and work. ALL of us had reasons why that's not a good idea. Do you think that John Smith wants to be called on Easter when he is with his family, to find out that the cost to replace his laptop screen is prohibitively expensive? Or maybe that Jane's hard drive crashed and she lost all of those family photos? That's not the right day for that. Not to mention, they were making us work on a day they were giving off to the customers so they could see their families, it's certainly not right to do that to us. Then they tried switching that to us working the overnight. Again, we highly doubt that John Smith is going to want a call at 3 in the morning. So they said to defer calling until the next day. That wasn't going to happen either, because if there were a number of techs who all had 8 or 10 people to call, the ONE phone line we had would never be free. And if anyone wasn't available and tried to call back, they'd never get through. We simply weren't set up for this. I have had a saying since I became a tech which was simply "Don't get technical with a technician". We have all the answers, or if not, know where we can find them. Any plan they came up with was fraught with issues. They never thought about any of that. So, the plan was ultimately abandoned. No surprise they couldn't think anything through. Another fun part is that they didn't realize that the diagnostic portion of the repair, for a seasoned tech, was actually the shortest part of the repair. If a machine legitimately didn't boot up, meaning it tries to boot but the Windows Splash Screen either doesn't come up at all, or stays on screen for a very extended period of time, that was likely a bad hard drive. Finding that out could be as simple as putting your ear on the drive and hearing the clicking. That's an automatic failure of the drive and the machine has been diagnosed. Sometimes, it literally could be done in 15 seconds. Going forward from there would require: A) Customer authorization for the cost to replace the hard drive and labor B) Authorization from the extended warranty company, if covered, not open holidays C) Ordering the replacement hard drive from the manufacturer if under manufacturer's warranty So you can see we were absolutely stonewalled. They just didn't think this through, as usual.