Data Can Save Dignity | скачать в хорошем качестве

Data Can Save Dignity |

Data is often discussed in terms of efficiency, targeting, and performance. In this clip, the conversation reframes data as something far more powerful — a tool that can protect dignity and reduce harm when used thoughtfully. The discussion explores how personalisation, preferences, and contextual understanding can remove friction before it becomes distress. When data is used to anticipate needs rather than react to problems, customers are spared the emotional labour of explaining themselves repeatedly. However, the clip also makes a critical distinction. Data alone does not create good experiences. Without empathy, training, and accountability, even the best systems can reinforce exclusion. Technology must support humanity, not replace it. This conversation challenges leaders to rethink how data is collected, interpreted, and applied. When used responsibly, data doesn’t just optimise journeys — it makes experiences safer, calmer, and more respectful. 🎧 Listen to Breaking the Blueprint • YouTube:    / @breakingtheblueprint   • Spotify: https://open.spotify.com/show/2GZqJ5K... • Apple Podcasts: https://podcasts.apple.com/gb/podcast... • LinkedIn:   / breakingtheblueprint   • Website: https://www.breakingtheblueprint.co.uk/ • Instagram:   / breakingtheblueprintpod   #datastrategy #Personalisation #CustomerDignity #CustomerExperience #Accessibility #CXStrategy #BreakingTheBlueprint #InclusiveDesign #AIinBusiness #HumanCentred #ServiceDesign #Trust #EthicalData #Leadership #innovation For more information on the following topics, give us a follow: data and customer dignity ethical personalisation human-centred data strategy accessibility through data customer experience intelligence anticipating customer needs reducing emotional labour responsible AI in CX trust and data use inclusive digital experiences service design and data technology with empathy customer preference management experience-led analytics Breaking the Blueprint podcast