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In this episode of More Than a Brand, Lindsay Tramel-Jones, CEO of Fierceified Creative and Consultant, explores the importance of aligning product offerings with customer needs. She discusses the pitfalls creative CEOs face when they launch products without customer input and emphasizes the need for strategic timing and capacity in launching new initiatives. Lindsay shares insights on predicting customer journeys and ensuring each touchpoint in the business ecosystem delivers a seamless experience. This episode is a must-listen for scaling founders who want to transform from being the bottleneck to the architect of exceptional customer experiences. 00:00 Introduction to More Than a Brand Podcast 00:48 Challenges Faced by Creative CEOs 01:56 The Importance of Customer Feedback 03:28 Timing and Capacity in Business Decisions 05:04 Predicting Customer Journeys 07:01 Final Thoughts and Advice 09:14 Conclusion and Social Media Links Learn more: https://fierceified.agency/ Mentioned in this episode: Learn about Flowtribe FlowTribe is our 10 CX Accelerator for founders that are ready to stop being the bottleneck and ready to retain clients.