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After twenty years building Diamond status, one Carnival cruiser wrote: "They didn't value our loyalty." That comment got eighteen replies. Eighteen strangers who felt compelled to say they understood exactly what that sentence meant.But someone who tried Viking said they'd "never been so pampered in their life."That sparked twenty-six replies. More than any other comment in the entire discussion.Two sentences. Two completely different emotional realities. One tastes like ash. The other sounds almost too good to believe.And you're already asking the question I know you're asking. Because three separate comments totaling sixteen engagement points raised this exact objection, and the original video created the contradiction without resolving it.If cruisers are walking away, why are ships sailing at 110 percent occupancy? If the loyal customers are leaving, shouldn't those ships be half-empty?The answer reveals something uncomfortable about how the cruise industry actually operates. And it reinforces everything the defectors have been saying.