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Automate Customer Service With AI

In this episode, we'll be featuring Voices of the Plaza, Christy O'Connor Marketing Strategist & AI Consultant breaks down how AI, automation, and customer experience strategy are transforming modern businesses. Learn how to use automation the right way—to reduce friction, build trust, and scale without losing the human touch. Christy O’Connor Marketing Strategist & AI Consultant OCONCO Marketing | Pittsfield, MA, USA (Northeastern USA) Connect on LinkedIn:   / christy-o-connor-87b5b54   OCONCO: Where Pros Grow This behind-the-scenes conversation with Peggy MacArthur explores real-world examples of AI in marketing, workflow automation, CRM systems, and ethical AI implementation. From onboarding workflows to response-time optimization, you’ll learn how smart systems increase conversions, improve customer experience, and support long-term business growth. 📊 Key Insights: ✔ AI and automation should increase customer touchpoints—not replace human connection ✔ Reducing friction in funnels and workflows leads to higher conversion rates ✔ Trust is built before the sale through branding, messaging, and experience ✔ Ethical AI strategy outperforms “set it and forget it” automation tools If you’re a business owner looking to improve marketing systems, customer experience, and operational efficiency, this episode will help you design automation that actually works. 🔔 Subscribe for weekly strategies on AI, automation, marketing, and business growth 👍 Like & Share if this helped you rethink AI and customer trust 💬 Comment below: Where could automation improve your customer experience? 🎁 FREE DOWNLOAD: Get your free resources (1-Page Business Plan + Business Flexibility Checklist) 👉https://christy.oconcomarketing.com/b... Participants: Christy O’Connor & Peggy MacArthur Connect with Christy on LinkedIn:   / christy-o-connor-87b5b54   Connect with Peggy MacArthur on LinkedIn:   / peggymccartha   ▶ Watch Next: From Zero to 50 Million Downloads | Tony D’Urso on Vision Mapping & Growth [   •  From Zero to 50 Million Downloads | Tony ...  ] Watch Real-Time Business Workflow In Action Now! [   • Watch Real-Time Business Workflow In Actio...  ] #automation #customerservice #businessstrategy #workflowautomation #digitaltransformation #entrepreneurship #podcasttips