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In this conversation, Mara Willemin discusses the intricacies of tech sales, emphasizing the importance of trust, human connection, and the evolving role of AI in the sales process. Mara shares her career journey, insights on building relationships with customers, and the lessons learned from both startups and large enterprises. We explore best practices for sales teams and the future of sales in an AI-driven landscape, highlighting the need for adaptability and a focus on human interaction. Takeaways Mara has over 12 years of experience in tech sales. Trust is a key differentiator in sales. Sales is about building human connections. AI can enhance efficiency but should not replace human interaction. Sales teams should focus on understanding customer needs. Curiosity is essential for successful sales. Startups can learn agility from larger companies. Larger companies can learn innovation from startups. Sales leaders should empower their teams to take ownership. Building trust requires transparency and accountability. Chapters *00:00*Introduction and Background *03:02*Career Journey in Tech Sales *06:12*The Importance of Trust in Sales *09:06*Navigating Trust in the Age of AI *12:03*Building Trust with Customers *14:50*The Role of Curiosity in Sales *22:00*Understanding Human Psychology in Sales *24:01*The Role of AI in Sales Processes *27:58*Balancing Automation and Human Touch *30:02*Lessons from Startups and Enterprises *33:59*Best Practices for Sales Teams *36:58*The Future of Sales in an AI-Driven World *41:06*Empowering Sales Teams for Success