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Most SMBs don’t fear AI. They fear losing control. In this episode of AI By Design, Sunny Kaila and Dean Lause unpack why AI curiosity is high, but confidence is not. AI is already showing up inside SMB environments through public tools, free models, and unmanaged usage. What’s missing is governance, data clarity, and leadership. This conversation focuses on the real risk MSPs are seeing today, and why leadership sometimes means saying “not yet” before AI scales. If you’re guiding customers through AI decisions, this episode explains how to lead with structure, security, and trust. CHAPTERS 00:00 Why AI curiosity is high but confidence is low 01:10 Where AI is already showing up inside SMBs 02:45 Why unmanaged AI creates real risk 04:30 What SMBs don’t understand about data exposure 06:10 Why governance must come before AI conversations 08:00 The Samsung example and real-world consequences 10:15 When MSPs should say “not yet” 12:05 How MSPs turn fear into structure 14:00 Security as the foundation for AI scale 16:10 What responsible AI leadership looks like 18:00 Final thoughts on control before confidence Who This Video Is For Managed Service Providers exploring AI adoption MSP owners and leaders guiding SMB customers Technology leaders responsible for AI governance and security MSPs using or planning Microsoft Copilot Anyone navigating AI strategy, ROI, and customer trust What You’ll Learn How MSPs should frame AI conversations with customers Why AI governance and security must come first What customers actually fear about AI adoption How to move beyond basic AI use cases How MSPs can guide customers internally and externally Why prompting methodology is still a critical skill How AI accelerators and peer learning create confidence What it means to be a trusted AI advisor in today’s MSP landscape #MSP #AIforMSPs #AIGovernance #MSPLeadership #AIAdoption WHAT’S NEXT? ▶ Watch the full episode and gain clarity on AI adoption ▶ Subscribe to the channel: / itbydesign ▶ Join the AI Accelerator (April 13–14, 2026): [Apply Link] ▶ Listen on Apple Podcasts & Spotify About IT By Design: 𝗕𝘂𝗶𝗹𝘁 𝗳𝗼𝗿 𝗠𝗦𝗣𝘀, 𝗯𝘆 𝗮𝗻 𝗠𝗦𝗣. For more than 20 years, IT By Design (ITBD) has been the growth partner MSPs trust to scale profitably. We deliver dedicated engineers, always-on infrastructure management, and practical AI solutions designed to help you build, optimize, and future-proof your business. 𝗖𝗼𝗿𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: • Dedicated Engineers (Self or Co-Managed): Global, MSP-trained talent from India or the Philippines. Flexible models, fast onboarding, seamless integration, and AI-enabled expertise. • Infrastructure Management Support (IMS): 24×7×365 NOC, SOC, Helpdesk, RMM Admins, and Professional Services for proactive, scalable coverage. • AI by Design: Practical AI with measurable ROI, from fractional AI leadership and bots to RPA, automation, and AI team training. Join our community of MSP leaders redefining growth. Talk to us: +1 212 888 1977 Subscribe to the channel here: / itbydesign ITBD's Website: https://itbd.net/ Sunny’s Website: http://sunnyspeaks.net/ Build IT Live: https://itbd.net/live/ Apple Podcast: https://apple.co/3DgkT6Q Spotify: https://open.spotify.com/show/4NUoui4 LinkedIn: / it-by-design Sunny’s LinkedIn: / sunnykaila Instagram: / it.by.design Facebook: / itbydesign X: https://x.com/IT_BY_DESIGN Sunny’s books: Talentpreneurship: https://www.amazon.com/dp/B0CD9DKQW2/ The Secret to Building Winning Global Teams: https://amzn.to/3MwqoiT