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In this episode, I had the opportunity to sit down with Dessalen Wood, Global Chief People Officer at Syntax, to talk about the real impact of AI in the workplace—from leadership to learning to well-being. What made this conversation especially powerful was that Dessalen isn’t just talking about AI in theory—she’s actively implementing it as a People leader. A few standout insights from our discussion 👇 🔹 What never changes—even with AI: Across industries and generations, people are motivated by the same fundamentals: feeling empowered, connected to meaningful work, and able to grow their skills. AI doesn’t replace these needs—it raises the stakes for leaders to get them right. 🔹 What is changing: AI is unlike past technology shifts because it touches every role at once. That creates uncertainty around mastery and development—but also an opportunity to rethink how work gets done. 🔹 AI as an assistant, not a replacement: At Syntax, Dessalen and her team are intentionally using AI to remove repetitive work so leaders and employees can focus on higher-value contributions. From recruiting automation to workflow agents, the goal is less burnout, not fewer people. 🔹 AI-powered mentoring and coaching: One of the most compelling examples she shared was the use of AI agents to support mentoring and coaching—helping leaders prepare for conversations, reflect on feedback, and develop their skills in the flow of work. Not to replace human coaching, but to extend access, consistency, and scale. @SAP @SuccessFactorsInc @SAPCommunity #talentintelligence #talentmanagement #ai #agenticai #talentmanagement #successfactors