How Disney’s Service Values Can WOW Your Customer with Vance Morris скачать в хорошем качестве

How Disney’s Service Values Can WOW Your Customer with Vance Morris

Kris welcomes Vance Morris, former security guard turned Disney leader and successful entrepreneur, for a trip to the happiest place on earth — great customer service! Vance helps business owners get, serve, and keep clients for life through creating experiences and response-required marketing. He shares real-world strategies to delight customers, build community buzz, and drive word-of-mouth referrals. In this episode, Vance breaks down Disney’s hiring and training magic and the “why” behind it, how it transforms the customer experience, the role of linertainment, and how to make operational consistency actually fun, all with a lens on how these lessons can translate to the early education business. He also walks through the steps to Disney-fy your business and opens up about how to navigate loneliness in leadership. Subscribe to tune in for new interviews with early childhood leaders and experts that will leave you inspired to get to the next level of success. Make sure to grab your copy of my FREE book The Child Care Enrollment Operations Playbook here: https://bit.ly/4hCNCRH