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Growth doesn’t always come from working harder — sometimes it comes from thinking sharper, slowing down, and building systems that actually hold up when life gets busy. In this episode of the Lifestyle Empire Podcast, Sam sits down with Sandy Johansson, founder of Good Hands Plumbing — a residential maintenance business that’s quietly built one of the cleanest operational back-ends you’ll hear about. From rebranding after nearly a decade in business, to stepping fully off the tools, to building obsessive levels of structure around job tracking, SOPs and forecasting — Sandy breaks down what it really takes to run a calm, controlled trade business… while also stepping into fatherhood. This episode is less about hype and more about craft — the craft of running a business properly. Expect to learn: Why Sandy rebranded from a generic trade name to Good Hands — and the impact it had on motivation, clarity and credibility How a brand can become a line in the sand for the next chapter of a business The unseen systems that actually drive profit: job tracking, GP per job, efficiency and billable hours Why most problems in trade businesses are system problems, not people problems How Sandy builds SOPs down to the smallest detail (yes — even how to dig a hole properly) The onboarding process that sets clear expectations without micromanagement How stepping off the tools created space for real “deep work” Using forecasting to decide what to work on — not just reacting all day How fatherhood forced better boundaries, better planning, and better leadership Why work-life balance isn’t about doing less — it’s about doing the right things The long-term vision to expand beyond plumbing without losing focus If you’re a trade business owner who wants a business that runs clean, calm and controlled — this episode will hit home. Follow Good Hands Plumbing: Website: https://goodhandsplumbing.com.au/ Instagram: / Follow Alpha Tradie: Instagram: / #LifestyleEmpire #AlphaTradie #GoodHandsPlumbing #PlumbingBusiness #TradeBusiness #BusinessSystems #Leadership #OperationalExcellence #FounderLife #PipelinePeopleProfit