Your Next Customer Is an AI (Keynote CCW 2026) скачать в хорошем качестве

Your Next Customer Is an AI (Keynote CCW 2026)

What happens when your customers stop visiting your website and send their AI assistant instead? ChatGPT, Claude, and Gemini now have 1.5 billion weekly active users. These AI assistants are no longer just answering questions. They're booking flights, filing returns, and resolving service issues: autonomously, on behalf of the people who used to call your contact center. In this keynote from CCW Berlin 2026, Typewise CEO David Eberle explores how AI-powered personal assistants are reshaping customer experience and what service teams must build now to stay relevant. What's covered: Why the "AI customer" is already here — Walmart, Booking.com, Pine AI, and Google "Ask for Me" The three strategic options: Agent-to-Site, Brand App, and Agent-to-Agent (MCP) Primary research: what 25 C-level executives across Europe told us about readiness A live demo: ChatGPT connecting to a customer service platform via MCP The playbook to serve the AI customer starting today Key insight: Gartner predicts AI agents will autonomously resolve 80% of common customer service issues without human intervention by 2029. The companies that open their service infrastructure to AI agents now will define the customer experience of the next decade. The ones that don't will be bypassed. 🔗 Learn more: https://typewise.app