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Upwork Profile Link: https://www.upwork.com/freelancers/~0... AI Chatbot for Business Support — how I built a scalable bot that cut repetitive queries by 65%, sped response time by 40% and saved ~20 man-hours per week. Project quick summary I designed and developed a custom AI chatbot for customer support and workflow automation, integrating OpenAI models with a Python/Node.js backend and PostgreSQL. The chatbot connects to Slack, WhatsApp, websites and CRMs, reads customer messages, finds answers from the knowledge base, and automates workflows to free support teams. What I delivered • AI Chatbot + automation workflows • Slack, WhatsApp and CRM integrations • Dashboard with analytics and conversation logging • Reduced repetitive queries by 65% and saved ~20 hrs/week Technical stack Backend: Python / Node.js NLP: OpenAI GPT (intent + context) Storage: PostgreSQL Integrations: Slack, WhatsApp, custom CRM connectors Want this for your business? Contact me for custom integrations, workflow design, or a demo. My profile link is in the video description. Timestamps 0:00 Intro / Problem 0:24 Why businesses need automation 1:04 Platform integrations 1:26 Technical architecture 1:46 Dashboard & analytics 2:13 Results and outcome 2:46 How I can help you 3:21 Contact link Subscribe for more case studies on AI automation and full stack projects.