9 Ways to Improve your Call Center Coaching скачать в хорошем качестве

9 Ways to Improve your Call Center Coaching

Send us a text (https://www.buzzsprout.com/twilio/tex...) In this Episode of the Geek we talk about 9 ways to improve your call center coaching techniques: 1. Coach off the Floor 2. Be Specific 3. The Tone is the Message 4. Tie Goals 5. Let your Reps Give Feedback 6. Role play 7. Redefine Goals 8. Understand Expectations 9. Re-Monitor Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 (about:invalid#zCSafez) and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members. We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.  Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services.  Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges.  Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy.  Click here: expiviadigital.com Follow Tom: @tlaird_expivia Join our Facebook Call Center Community: www.facebook.com/callcentergeek (  / callcentergeek  ) Connect on LinkedIn:   / tlairdexpivia   Follow on TikTok:   / callcenter_geek   Linkedin Group:   / 9041993   Watch us: Advice from a Call Center Geek Youtube Channel (   / @advicefromacallcentergeek  ) OttoQA: try.ottoqa.com Expivia: Expiviausa.com