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Prevent case creation from Out of Office or auto-reply emails

#salesforce #salesforceadmin #salesforceknowledge In this episode, learn to prevent creating cases from Out of Office/auto-reply emails by adding a validation rule. Examine your emails and cases and see which key words and where on the emails they repeat the most. In the video, I have selected the subject field as Out of Office/auto-response emails often contain these words in the subject (this could be also in the description). Once you have selected your target fields, create a validation rule on the case object to prevent email-to-case from creating new tickets. Try using CONTAINS operator e.g., OR( CONTAINS(Subject, "...."), CONTAINS(Subject, "....")) You can make this formula more specific and complex by adding more fields like: OR( CONTAINS(Subject, "...."), CONTAINS(Subject, "...."), CONTAINS(Description, "....")) _________________________________________________________________ Music: Stars Of Hope Across The Night by Amarià @amariamusique Music provided by Free Music for Vlogs    • (Free Music for Vlogs) Amarià - Stars Of ...