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How long can you play a game before refund on steam? This video will show you the Steam Max Playtime before refund. Drop a LIKE and nice little COMMENT if this helped! :) As per steam support, typically refunds are issued if you have less than 2 hours and shorter than 14 days of owning the game. However, steam support will still check out your request manually if you submit a request. Issues that may warrant a refund is a broken game, severe technical issues and the like. What can I request a refund for? Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours (this includes online, offline and shared library playtime). Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it. Please review our Refund Policy for more information.