Automating Same-Day Delivery: A Pega Business Process Deep Dive into the MDC Requirements скачать в хорошем качестве

Automating Same-Day Delivery: A Pega Business Process Deep Dive into the MDC Requirements

Welcome back to the LowCodeHub Podcast! In this episode, we dive deep into the real-world business requirements for the Metro Delivery Company (MDC), a rapidly growing B2B entity specializing in same-day Intracity shipments across major Massachusetts cities (Boston, Worcester, Springfield) MDC is using the Pega platform to automate critical operations, and we unpack exactly what those requirements entail, providing insights into complex business rules and system design challenges Segments and Topics Discussed: 1. The MDC Business Challenge: Overview of MDC’s core operations and the four main processes targeted for Pega automation: Business Partner Registration/Renewal, Delivery Slot Request, Truck Procurement, and Invoicing. We also discuss the potential future addition of Moving Services. 2. Key Stakeholders & Governance: Understanding the roles involved, from the Executive Manager who approves registrations and manages default discounts, to the specialized City Managers and the external Accountants from the PKM agency responsible for invoicing validation and payment processing. 3. Partner Management and Membership Logic: Detailed analysis of Business Partner registration, the three membership tiers (Bronze, Silver, Gold), and the associated Delivery Price Plans (Tiered Pricing exclusive to Gold, or Unit Pricing available to all). We cover the six-month renewal process and the approval required from the Executive Manager for upgrades. 4. Prioritized Scheduling and Truck Capacity: We break down the core complexity of MDC's business: scheduling priority. Gold members receive guaranteed space if they reserve by 1 PM the day before shipment. We detail how remaining truck capacity (trucks are 64 units initially) is calculated and released sequentially: 2 PM (Silver/Bronze), 6 PM (Any member), and up to 6 AM (Any member). 5. Automated Truck Procurement and Assignment: Discussion of the requirements for Truck Vendor Registration on the MDC website. We explain the automated assignment process which starts at 1 PM the day before, prioritizing vendors in descending order of rating retrieved initially from the external GTRS (Global truck rating system). We walk through the three-round round-robin assignment method for Daily assignment contracts. 6. Complex Invoicing Workflow: Analysis of the post-delivery invoicing process. Invoices are generated based on the chosen Delivery Plan. We explain the manual verification by the Accountant, the application of default partner discounts (e.g., Gold receives 12% discount if invoice is above $1000), and the crucial step where the City Manager can apply an additional discount of up to 5% before final approval. 7. Future Design Considerations: We look ahead at Phase 2 requirements, including integrating state-specific tax regulations for expansion and enabling recurring shipments for Gold partners. If you are working on a Pega implementation or studying Business Process Management, this case study provides essential, real-world complexity. Subscribe to the LowCodeHub Podcast for more deep dives into process automation and low-code solutions!