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What really changes after another year of running a business? In this end-of-year reflection episode of What One Thing, Hayley Baxter and Phil Davenport look back honestly on the past year — what surprised them, what challenged them, and what genuinely shifted how they now run their businesses. This isn’t a highlight reel or a list of wins. It’s a real conversation about growth, visibility, accountability, and the lessons that only show up when you’re deep in it. In this episode, they talk about: What they thought would be hard in business — and why it wasn’t Why time, energy, and focus are still some of the hardest things to manage The reality of team management versus expectations How peer groups, collaboration, and asking for help changed everything Why visibility in numbers and decisions matters more than growth alone What they would do differently if they could start the year again The importance of consistency — and how hard it actually is to sustain If you’re finishing the year asking “What have I really learned?” or “Why does this still feel harder than it should?” — this episode will resonate. What One Thing Podcast – with Phil & Hayley Each week, business owners share the one thing that made the biggest difference in their business journey — and hosts Phil (Affirm IT Services) and Hayley (Corbar Accounting) dive into the lessons, laughs, and lightbulb moments along the way. If you’re a UK business owner looking for real stories and practical insights on growth, leadership, IT, and finance — this is the podcast for you! Connect with the hosts Phil Davenport | Affirm IT Services LinkedIn: / phil-davenport-affirmit https://affirmit.co.uk/ Hayley Baxter | Corbar Accounting LinkedIn: / hayley-baxter- https://corbar.uk/ Follow What One Thing Listen & watch on: https://www.pod.whatonething.uk/ Instagram: @whatonethingpod LinkedIn: / what-one-thing YouTube: Subscribe here #UKBusinessPodcast, #SmallBusinessGrowth, #BusinessLessons, #EastMidlandsBusiness Chapters 00:00 Reflecting on the Year 08:36 Key Learnings and Changes 15:51 Reflection and Planning for the Future 21:29 One Word to Describe the Year 29:32 Pride and Achievements