How to Make Seamless Experiences Seem More Important | Snackable CX, Ep. 17 скачать в хорошем качестве

How to Make Seamless Experiences Seem More Important | Snackable CX, Ep. 17

Smooth, simple, and seamless. That’s what customers want when they interact with your brand. And if you want proof, they’re saying so themselves. 74% say they’re likely to buy products based solely on the purchase experience. 42% say a seamless experience across all channels is a TOP priority when considering doing business with a company. These seamless experiences will look different between industries, brands, and maybe even departments — but the foundation they’re built on will always look the same. This episode was adapted from our article, “How to Create a Seamless Customer Experience," which you can read here: https://getmindful.com/blog/create-se... —————— Keep snackin' at https://getmindful.com/snack/ Subscribe on Apple: https://podcasts.apple.com/us/podcast... Subscribe on Spotify: https://open.spotify.com/show/4hOs7JF... Subscribe on Google: https://podcasts.google.com/feed/aHR0... Subscribe on Amazon: https://music.amazon.com/podcasts/5e9... Follow Mindful on Linkedin:   / mindfulapp   Follow Mindful on Twitter:   / mindfulcx   —————— Chapters 0:00 Intro to seamless customer experiences 0:59 Definition of a seamless customer experience 2:04 Build your omnichannel strategy 3:55 Create a customer experience map 5:38 Go all in with hyper-personalization 8:09 Next steps 8:38 Nutritional Facts Music: "To Us" by Sam Ock // SyncID MB01IMKZTGYM1VR