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The Engagement Crisis Nobody's Talking About

In this episode, Jeff Mains sits down with Martin Lesperance, an engagement specialist and interactive keynote speaker on a mission to help people fall back in love with their work. Martin shares his powerful "Four Not So Surprising Secrets" framework for rebuilding engagement, motivation, and momentum in the workplace. From the symbolism of the yellow smiley ball to practical strategies for combating the engagement crisis (which is now worse than during the pandemic), this conversation offers a refreshingly human approach to leadership. Martin explains why engagement isn't a soft skill—it's strategic, and why bringing energy back to work starts with purpose, presence, gratitude, and fun. Key Takeaways: 5:18 - The Yellow Ball Philosophy 8:07 - The Founder Roller Coaster 11:39 - The Engagement Crisis 13:41 - Secret #1: Live Your Why 17:32 - Finding Your Why 22:32 - Secret #2: Be Present 24:00 - The Smartphone Problem 27:17 - Secret #3: Be Grateful 31:17 - Wabi-Sabi: Beauty in Imperfection 36:00 - Secret #4: Have Fun 39:34 - The Seattle Fish Market Example 41:50 - Making Dreams Come True 45:15 - Remote Engagement Challenges Tweetable Quotes: "Nobody has the permission to choose your attitude. Only you do." — Martin Lesperance "Three out of ten people are actively engaged at work. That means seven out of ten are just pushing through." — Martin Lesperance "We spend 70% of our awakened hours in work mode. If you're doing something for 70% of the time, can you at least love it?" — Martin Lesperance "Being present is a gift. There is no better present than you can give around you and yourself." — Martin Lesperance "Gratitude is an attitude. We forget these little things because of the speed of growth and objectives." — Martin Lesperance "Take what you're doing seriously, but not take yourself so seriously." — Martin Lesperance "You can have the best product in the world, but if people are disengaged, forget about scaling." — Martin Lesperance "It's a question of choice. You get to decide what you walk around with." — Martin Lesperance SaaS Leadership Lessons: 1. Engagement Is a Growth Issue, Not a Soft Skill When people stop caring, performance doesn't crash loudly—it quietly leaks out through missed details, slower execution, and "good enough" energy. With engagement at an all-time low (worse than the pandemic), leaders must treat engagement as strategically as they treat revenue metrics. 2. Purpose Must Point Outward, Not Inward Your "why" isn't about you—it's about who you serve. When teams realize they're serving others (customers, colleagues, end users), the grind becomes meaningful. Help your team answer: Who do we serve? How do we serve them? What makes us proud? 3. Presence Is Your Rarest Leadership Currency In a world of Slack threads, Zoom boxes, and endless mental tabs, attention has become one of the rarest leadership skills. Listen to understand, not just to respond. Put down the devices. Be fully there. Someone on your team deserves more of you. 4. Gratitude Is Strategic, Not Cheesy Gratitude creates a boomerang effect—the more you throw it out there, the more it comes back. Start with yourself (you're your own worst critic), extend it to your team, and watch how it transforms culture. Even in high-pressure SaaS environments, taking time to recognize wins matters. 5. Fun Creates Psychological Safety Fun isn't jeans on Friday or free granola bars. It's a mindset that allows people to raise their hands, admit mistakes, and ask for help without fear. When teams feel safe, they perform better, innovate more, and stay longer. 6. Remote Teams Need Intentional Connection Remote work is a huge challenge for engagement and culture. Top-performing teams do weekly one-on-ones, weekly team huddles, and daily check-ins. If connection isn't on your agenda, it won't happen. Make it non-negotiable. Guest Resources: inspire@martinlesperance.ca https://martinlesperance.ca/   / martin.lesperance.inspire     / martin-lesperance-0355263     / martinlesperance.ca