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In this talk, Ekes and Simon Chapman (Agile Collective) alongside Pardeep Singh (Walsall Council) walk through how they built complex, multi-step transactional processes in-house using Drupal – keeping council workflows where they belong rather than farming them out to costly third-party systems. Walsall Council manages hundreds of daily processes – licensing, permits, service requests – each with their own conditional logic, variable pricing, and payment requirements. This session is an honest case study of what it took to make that work with Drupal. What's covered: The case for building transactional workflows in LocalGov Drupal rather than external systems Real requirements from Walsall Council: dynamic price books, multi-stage data capture, and conditional form logic How Webform, Commerce, and Group modules were combined to handle complex transaction flows Where standard LocalGov Drupal components fell short – and the site-building solutions developed to bridge those gaps Payment workflow integration The architectural decisions that made it all work A frank, practical session for developers and digital teams tackling form-heavy council processes – whether you're scoping something similar or looking for approaches you can adapt. 📊 View the slides: https://2026-localgov-transactional-w...