Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem скачать в хорошем качестве

Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem

In a saturated market, customer experience transcends price and product: it's the ultimate differentiator. Across the globe, brands are constantly innovating and refining their CX strategies to meet the evolving expectations of their customers. Europe, with its diverse markets and cultural nuances, presents both challenges and opportunities for customer experience (CX) practitioners. Steven Van Belleghem is a CX influencer, and he’s worked with leading companies like, Disney, Mercedes, Heineken and Booking.com. Immersed in customer-centricity thanks to his family's photography store, Steven learned the transformative power of genuine connection. #customerexperience #CX -- Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her newest book is called “The 8 Laws of Customer-Focused Leadership: New Rules For Building Business Around Today’s Customer”(July 2024 HarperCollins). She is the host of The Modern Customer Podcast. Visit her website here: https://blakemichellemorgan.com/