How to balance AI and Human Decision-making in Fraud Prevention скачать в хорошем качестве

How to balance AI and Human Decision-making in Fraud Prevention

How do businesses strike the right balance between AI-driven fraud prevention and a seamless customer experience? In this insightful discussion, Alexander Hall (Trust and Safety Architect, SIFT), Philip Say (VP, Solutions & Product Management, TTEC), and Elizabeth Glagowski (Editor-in-Chief, Customer Strategist Journal) explore the evolving landscape of fraud detection. Learn how context, human expertise, and automation work together to enhance security while maintaining customer trust. Discover best practices in AI-driven fraud detection and why human oversight remains essential in an increasingly automated world. 📌 Watch the full webinar here: https://www2.ttec.com/l/19832/2025-03... ⇾ LinkedIn:   / ttec   ⇾ Website: https://www.ttec.com/ ⇾ Subscribe to the Customer Strategist Journal 📬 for exclusive insights and best practices in the CX industry: https://www.ttec.com/customer-strategist About TTEC We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.