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In this episode, I sit down with Mo, who has been collaborating with Fuller Apartment Homes and Presidio Capital for 18 months. Mo's team facilitated the migration of 38 years of data to AppFolio and now focuses on creating dashboards to help monitor business metrics proactively. Mo shares his unique career journey, from pharmacology to property technology, and how he co-founded Propstrata, a data visualization tool for the real estate industry. They discuss the integration of machine learning and artificial intelligence into property management, driving operational efficiency and proactive decision-making. The conversation highlights the importance of benchmarking, forecasting, and gamifying performance metrics to foster a dynamic and effective team culture. Key insights include the significance of real-time data visibility, load balancing within teams, proactive issue detection, continuous employee training, and the evolving role of AI in optimizing property management processes. 00:00 Introduction and Guest Welcome 00:53 Mo's Background and Journey into PropTech 04:08 The Birth of Propstrata 05:27 Impact of Data Visualization on Property Management 07:33 Behavioral Changes Driven by Metrics 13:42 Operational Efficiency and Load Balancing 18:56 Future of Propstrata and AI Integration 30:27 Aggregated Data and Assumptions 30:58 Alerts Widget and Proactive Management 32:15 Gamification and Employee Recognition 33:18 Team Dynamics and Psychological Safety 35:53 Challenges in Property Management 37:33 Leadership and Hands-On Approach 40:36 AI and Operational Efficiency 43:14 Balancing Tech, People, and Processes 44:19 Common Mistakes in Property Management 47:30 Consulting and Data Visualization 50:08 Data-Driven Decision Making 53:31 Concluding Remarks and Gratitude