DTX Talks - Phil Scully, Costa Coffee CIO, discusses digital culture скачать в хорошем качестве

DTX Talks - Phil Scully, Costa Coffee CIO, discusses digital culture

Unlocking customer value by quickly transforming into a digital business. Business has been upended. Successful business models that have worked for decades have been put on pause or irreparably damaged overnight, while customer habits are changing rapidly to cope with a new environment. This puts an even greater emphasis on building resilience in your system and successfully adopting digital business models to prepare for customer’s needs in the future. But how can you provide value to customers in this new environment? And how should you adapt to a digital business successfully? What should technology should you be using to underpin this?