BSS Telecom Interview Questions & Answers | Billing, CRM & Order Management | Enhance Smart Skills скачать в хорошем качестве

BSS Telecom Interview Questions & Answers | Billing, CRM & Order Management | Enhance Smart Skills

All videos will enhance your skills to compete in the modern world. Keep updating yWelcome back to Enhance Smart Skills! In this episode, we are preparing you for the business side of Telecom QA interviews by covering Chapter 7 of "Navigating Telecom: A Software Tester's Comprehensive Guide." While OSS manages the network, Business Support Systems (BSS) manage the customer and the money. If you are applying for a role in billing, CRM, or order provisioning, this video covers the essential questions you need to master. In this video, we break down the most frequently asked interview questions regarding BSS: 1. What is BSS and how does it differ from OSS? • The Answer: BSS (Business Support Systems) manages the business operations, such as customer management, billing, and revenue assurance, whereas OSS manages the technical network operations. 2. Can you explain the Order Management lifecycle? • The Answer: We walk through the critical steps: Order Creation (customer places order), Validation (checking eligibility/credit), Fulfillment (provisioning the service), and Order Closing (updating status and notifying the customer),,,. 3. How does 'Rating' differ from 'Billing' in Revenue Management? • The Answer: Rating is the process of applying charges to usage (e.g., $0.10 per minute), while Billing is generating the final invoice,. 4. What are the key scenarios for testing Customer Management (CRM) modules? • The Answer: We discuss testing Onboarding (creating profiles), Account Management (updating plans/info), and Support Services (handling inquiries) to ensure a positive customer experience,,,. 5. Why is Integration Testing critical in BSS? • The Answer: BSS must talk to external systems (like payment gateways) and internal networks (OSS). We test to ensure data synchronization, API functionality, and seamless interoperability between vendors,,. Master these concepts to prove you understand how telecom companies generate revenue and manage customers! Don't forget to Like, Subscribe, and hit the Notification Bell to Enhance Your Smart Skills! #TelecomTesting #BSS #EnhanceSmartSkills #BillingSystem #RevenueAssurance #QAInterview #CRM #Telecommunications #OrderManagement #SoftwareTesting