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Understanding the Art of Influence

Understanding the “art of influence” is really about mastering the art of persuasion. How can you inspire others to change their thinking, become a part of your team, or take action on a particular project or task? In this CSM Mastermind, host Angelika O'Reilly and three Customer Success professionals--Ifeanyi Nwoke, Marie Vlad, and Sara Newman--share tips and advice on how to influence people in your CS role. During the live event, the panelists discussed: What is influence? How we are influenced in business and in life What skills are needed in order to be more influential Best practices for trying to influence others Examples of utilizing the art of influence successfully in their CS role By the end of the learning session, you’ll have gained useful information on how to better use your influence. --------------------- Get more Customer Success resources: Check out the calendar of FREE live learning events: https://successcoaching.co/customer-s... Enroll in an instructor-led Customer Success training program: https://successcoaching.co/training-c... Start an on-demand training program for individuals https://successcoaching.co/solo-custo... or teams: https://successcoaching.co/team-custo... Read educational articles on our blog: https://successcoaching.co/customer-s... Follow SuccessCOACHING on LinkedIn:   / successhacker   --------------------- About Us: SuccessCOACHING is reinventing the Customer Success training experience for CS Leaders, Customer Success Managers, and aspiring CSMs. Learn more about how SuccessCOACHING can help you or your Customer Success team at successcoaching.co. #CustomerSuccess #CareerDevelopment #CustomerSuccessTraining