Automotive Quality Planning: Voice Of The Customer & Requirement Architecture скачать в хорошем качестве

Automotive Quality Planning: Voice Of The Customer & Requirement Architecture

In automotive quality planning, getting the Voice of the Customer (VOC) right is not optional—it defines the success or failure of the entire product launch. This lecture explains how customer needs are systematically captured, structured, and translated into a clear requirement architecture that engineering, quality, and manufacturing can actually execute. You’ll learn how VOC feeds directly into APQP, how requirements are broken down from customer expectations to system, subsystem, and component levels, and how this structure prevents late changes, quality issues, and costly rework. Practical automotive examples show how poorly defined requirements lead to defects, warranty claims, and failed launches—and how robust requirement architecture avoids them. Topics covered: What “Voice of the Customer” really means in automotive projects Sources of VOC (OEMs, regulations, internal customers, field data) Translating VOC into measurable and verifiable requirements Requirement hierarchy: customer → system → component Common mistakes in requirement definition and traceability How VOC and requirement architecture support APQP, DFMEA, and validation This lecture is essential for engineers, quality professionals, and project managers involved in automotive product development, launch, and quality planning. https://www.excedify.com/courses/apqp...