Your Customer Journey is Wrong – Here's Why скачать в хорошем качестве

Your Customer Journey is Wrong – Here's Why

Focusing on the "Average" customer satisfaction score doesn't build loyalty—it creates a brand that is easily forgotten. While most companies are trying to smooth out every minor friction, high-performance brands are using the science of affective memory to engineer "Heroic Peaks" and "Graceful Exits" that neurologically erase the competition. In this 15-minute deep-dive, we deconstruct The Peak–End Rule: the cognitive system used by hyper-scale SaaS brands to dictate how they are remembered. We trace the shift from linear journey mapping to Memory-First Design, revealing the internal logic of the Affective Memory Engine—Peak Injection, Terminal Uplift, and the phenomenon of Duration Neglect. You'll learn the cognitive neuroscience behind the Snapshot Heuristic and Retrospective Evaluation, and how to move from the "Experiencing Self" to the "Remembering Self" to turn a functional service into a legendary story. We provide a step-by-step framework for isolating your "Hero Moment," salvaging negative peaks, and optimizing your "Terminal Touchpoint" to turn a one-time user into a lifelong advocate. Master the architecture of memory and stop being a footnote in a crowded market. Subscribe to decode the systems driving the next generation of SaaS growth. #DigitalMarketing #SaaS #PeakEndRule #BehavioralEconomics #UserExperience #GrowthStrategy #MarketingPsychology #MemoryDesign 📘 𝐑𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐞𝐝 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐑𝐞𝐚𝐝𝐢𝐧𝐠 → https://explainernetwork.short.gy/mod... 🛠️ 𝐑𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐞𝐝 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐓𝐨𝐨𝐥 → https://explainernetwork.short.gy/mod... 💡 𝐑𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐞𝐝 𝐂𝐫𝐞𝐚𝐭𝐨𝐫 & 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 𝐔𝐩𝐠𝐫𝐚𝐝𝐞 → https://explainernetwork.short.gy/mod... 📌 𝐀𝐟𝐟𝐢𝐥𝐢𝐚𝐭𝐞 𝐃𝐢𝐬𝐜𝐥𝐨𝐬𝐮𝐫𝐞: Some links above may be affiliate links, which help support the channel at no additional cost to you. 📌 *𝐃𝐢𝐬𝐜𝐥𝐚𝐢𝐦𝐞𝐫:* The information in this video is for educational and informational purposes only. It is not financial advice, legal advice, or a guarantee of business results. All marketing strategies, metrics, and examples discussed are for general educational use and may vary based on individual circumstances, market conditions, and execution. Viewers should always perform their own research and due diligence and, when needed, consult with qualified marketing, financial, or legal professionals before making business decisions.