Why Hospitality Skills Matter -The Heart of an Exceptional Service скачать в хорошем качестве

Why Hospitality Skills Matter -The Heart of an Exceptional Service

WHY HOSPITALITY SKILLS MATTER Join Achim Schmitt, Dean of EHL Hospitality Business School, as he engages in a thought-provoking discussion with Alain Kropf, General Manager of the Royal Savoy Hotel in Lausanne and an EHL alumnus about hospitality skills and exceptional service. They explore the unique role EHL plays in shaping the future of hospitality and management education, emphasizing the integration of hospitality skills and human values across various industries. So if you're ready for a successfull career in Hospitality, watch this In this insightful conversation, Kropf reflects on his experience at EHL and how the school's evolution over the years has maintained a strong vocational focus in its programs. They delve into the importance of practical skills in hospitality and the necessity for future leaders to understand the operational aspects of their businesses. Discover how EHL is adapting its curriculum to emphasize both hard and soft skills, ensuring graduates are well-equipped for the challenges of a rapidly changing digital landscape. As they discuss the significance of teamwork, communication, and fostering a culture of hospitality, Kropf highlights the vital connections between hospitality training and leadership in various sectors. Don't miss this engaging dialogue that reveals how EHL continues to bridge the gap between traditional hospitality practices and modern management strategies. 🚀 TIMELINE 00:00 Achim Schmitt introduces himself and EHL 00:21 Alain Kropf's arrival 00:59 AP program 01:52 Vocational approach explained 02:26 Students about the EHL experience 02:47 Summing up AP 03:13 Alain Kropf and Achim Schmitt about new programs and Hospitality scene 04:18 New Hospitality EMBA 04:52 Philippe Launois about Kitchen Management 06:12 Hospitality Soft Skills 07:15 Practical Arts - EHL's DNA 07:42 Service excellence in other industries 08:21 Practical Workshops - Interviews 09:13 Hospitality, a concept that is evasive? 09:55 What it means to invite people, to be welcoming 10:10 CREM Program 10:21 Veronique Malan about the Business Plan to open a restaurant 11:10 The word "Hospitality" 12:11 Diverse Interviews 12:39 Those graduates who find their way after EHL 13:48 Conclusion ❓WHO THEY ARE Achim Schmitt: https://www.ehl.edu/en/faculty-resear... Alain Kropf: https://www.linkedin.com/in/alain-kro... Véronique Malan: https://www.linkedin.com/in/veronique... Philippe Launois:   / philippe-launois-4022b3b7   🌎 LEARN MORE ABOUT US https://www.ehlgroup.com/ https://www.ehl.edu/ https://hospitalityinsights.ehl.edu/ 🙌 FIND US ON Lausanne Campus Instagram -   / ehl.lausanne   Singapore Campus Instagram -   / ehl.singapore   Passugg Campus Instagram -   / ehl.passugg   TikTok -   / ehl_studentlife   LinkedIn -   / ehl   #EHLgroup #ehlfamily #hospitality #university #businessschool