Rights-based complaints handling under the new Aged Care Act скачать в хорошем качестве

Rights-based complaints handling under the new Aged Care Act

Our first sector webinar for 2026 focused on rights-based complaints handling under the new Aged Care Act. Hosted by Commissioner Liz Hefren-Webb, participants heard from Treasure Jennings, the new independent Aged Care Complaints Commissioner. This role is appointed by the Minister for Aged Care and Seniors and is responsible for handling complaints independently from the Commission to enhance transparency and accountability. Treasure explained how we are delivering a complaints service that upholds the rights of older people. We also discussed best practice complaints handling for providers and what older people can expect when they make a complaint to the Commission. Panel Liz Hefren-Webb, Commissioner, Aged Care Quality and Safety Commission (Chair) Treasure Jennings, Aged Care Complaints Commissioner, Aged Care Quality and Safety Commission David Pezzanite, Assistant Commissioner, Intake and Complaints, Aged Care Quality and Safety Commission Samantha Edmonds, Director Policy, Education & Systemic Advocacy, Older Persons Advocacy Network (OPAN) David Wright-Howie, Senior Policy Officer, Council on the Ageing (COTA) Australia