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In this inspiring episode, I, Kristi Faltorusso, sit down with the remarkable Kathleen Rouse, founder and principal of CultivateCX. Kathleen opens up about the pivotal moments, hard-won lessons, and bold decisions that shaped her career—from her childhood dreams of becoming an international spy to her reality leading teams across continents and founding her own impactful business. Together, Kristi and Kathleen dive deep into the exciting and challenging world of entrepreneurship, discussing everything from business failures and resilience to the unique challenges of balancing life in the “sandwich generation,” supporting both her daughter and aging parent. Tune in to hear how Kathleen Rouse continues to create space for herself and other women to rise, and why she believes compassion and courage will define the leaders of the future. Timestamps 0:00 - Preview 0:40 - Meet Kathleen Rouse 2:45 - Early career aspirations and personal backstory 5:15 - Early business failure and the lessons learned 6:42 - Critical shift during the 2020 pandemic at FinancialForce (now Certinia) 8:02 - Personal life changes influencing career moves 9:15 - Rise of solopreneurs and content creators 16:00 - How losing a first business built resilience and focus 17:15 - Balancing pragmatism with ambition 18:30 - Navigating work and family pressures 20:04 - Caring for children, aging parents & self-care 25:00 - Go-to karaoke songs 27:30 - Stopping to reflect & celebrate 31:11 - Launching grassroots movements within organizations 32:11. - Building empowered teams & achieving significant business outcomes 33:42 - Recent accomplishments at CultivateCX 37:15 - Empowering other women 41:10 - Relocating to Paris and expanding business to Europe 43:55 - Closing remarks Connect with the guest: Kathleen Rouse: / kathleenrouse Connect with Kristi Faltorusso: Website: https://www.kristifaltorusso.com/ LinkedIn: / Follow the Podcast YouTube: https://www.youtube.com/playlist?list... Spotify: https://open.spotify.com/show/0Pf1SZM... Apple Podcasts: https://podcasts.apple.com/us/podcast... To learn more about Wednesday Women check out their Website: https://www.wednesdaywomen.org/ LinkedIn page: / Connect with the Show Producer: Manali: / manalibhat _____________________ About She's So Suite Podcast: Embark on a journey with Kristi in each podcast episode as she engages in insightful conversations with accomplished women in the C-suite. Explore their unique stories, triumphs, challenges, dreams, and valuable advice that will inspire and empower you. Tune in for an enriching experience as Kristi delves into the depth of their professional journeys and brings you closer to the dynamic world of female leaders at the top.