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Why do some recruiters stay stuck on contingent work while others quietly shift a large part of their business to retained without pitching harder or sounding salesy? James Cairns found the answer the hard way. James left a stable corporate finance career to start a boutique search firm with no agency experience, no local network, and just $30,000 in savings. His first year was brutal. Three placements. Borrowed money. Serious doubts about whether he’d made a huge mistake. Then one summer night, sitting on his back porch, James made a decision that changed everything. He eliminated Plan B. From that moment on, momentum followed. Today, James runs The CSP Group, a highly respected finance and accounting search firm in St. Louis. He places senior talent up to CFO level, consistently beats national firms, and now operates with roughly 40% of his work on retained or contained terms. In this episode, James explains what actually drove that shift. Not better sales tactics. Not scripts. But commitment, process, and the confidence to walk away from the wrong work. If you’re a recruiter who wants to stop competing on volume and start building a calmer, more controlled business, this conversation will resonate. What you’ll learn in this episode: Why eliminating “Plan B” unlocked consistent momentum How James moved from 3 placements to 40% retained work The candidate profiling system that generates a third of his placements Why local specialization beats national firms How to position retained search without pressure or pitching Why walkaway power matters more than persuasion Timestamps:00:00 Introduction 03:44 Starting a search firm with zero recruitment experience 06:31 Quitting with $30K, a pregnant wife, and no local network 08:46 First-year reality: three placements and borrowed money 10:04 The back porch moment that eliminated Plan B 18:41 The candidate process that transformed responsiveness 21:51 Talent profiles and how they drive a third of placements 38:02 Why local specialization beats national firms 43:27 The CFO placement that changed everything 50:04 “This is how we work”: James’s retained positioning 59:06 Why walkaway power leads to more retained work Connect with James:Website: https://thecspgroup.com/ LinkedIn: James Cairns / james-cairns-062a5b7 Connect with Mark:Book a free 30-minute strategy session: https://recruitmentcoach.com/strategy... This episode is brought to you by Recruiterflow. Recruiterflow is an AI-first ATS and CRM built to help recruitment businesses run and scale more efficiently. With built-in sequencing, data enrichment, marketing automation, and AI agents, it’s trusted by many leaders in our coaching community. Learn more or request a demo at https://recruitmentcoach.com/recruite... 👍 Don’t forget to subscribe for more interviews with top recruitment leaders every week.