Lessons from IBM's nine year AI journey скачать в хорошем качестве

Lessons from IBM's nine year AI journey

Since 2017, IBM's HR function has operated as "Client Zero"—the internal testbed for the company's AI products before they go to market. In this conversation, LaMoreaux will share how IBM learned to "eliminate, simplify, automate;" what happened when they shut down HR's phone line and email overnight; and why she's doubling down on entry-level employees. For CHROs navigating 2026's shift from "working faster" to "going further," a roadmap grounded in hard-won lessons from a nine-year journey that's achieved a 40% reduction in her HR team's operating costs. Session speakers Nickle LaMoreaux — Chief human resources officer, IBM Jena McGregor (Moderator) — Managing editor, Charter