Demonstrating Dynamics 365 Customer Service 2025 | Microsoft UK Partner скачать в хорошем качестве

Demonstrating Dynamics 365 Customer Service 2025 | Microsoft UK Partner

See examples of how Dynamics 365 Customer Service increases first call resolution rates, saves time, empowers customers and informs decisions contributing to increased satisfaction. Watch this comprehensive demonstration of the customer service module in Dynamics 365, covering everything from case management and knowledge resources to the use of embedded AI capabilities and service analytics. 🕒 Timestamps: 0:00 Customer Service Workspace 0:50 Case detail and navigation 2:50 Agent scripts and smart assist 4:12 Teams integration and swarming 5:38 Knowledge management 7:25 Web portal integration 8:40 Service level agreements 9:47 Outlook integration 10:55 Automated case creation and routing 11:57 Copilot email content assist 13:27 Omnichannel case tracking 14:07 Relational structure between case, contact and account 15:01 Case resolution and Customer Voice integration 15:57 Service analytics 19:03 Key benefits and summary If you want to learn more about Microsoft Dynamics 365 Customer Service, contact ServerSys today. We'll answer your questions and help you implement a solution to improve service delivery. Learn more at: https://www.serversys.com/microsoft-d... ServerSys is a UK Microsoft Partner providing Dynamics 365 customer service consultancy services and solutions to drive transformation and outcomes that matter. Our specialisations include Dynamics 365 CRM and custom web portals. #ServiceAutomation #Dynamics365 #MSDyn365 #D365CustomerService #CaseManagement