What is a Case in Dynamics 365 Customer Service app ? скачать в хорошем качестве

What is a Case in Dynamics 365 Customer Service app ?

This video demonstrates the use of Case in Dynamics 365 Customer Service app. A Case represents a situation or incident reported by customer or on behalf of customer which requires a resolution. A Case is the Core Entity for Customer Service apps. Case table has its own Business Process and it capture important information about customers, interactions and all related records. It tracks individual customer service issues across channels and agents over time. Different Case Types are: ✔️Case ✔️Parent Case ✔️Child Case ✔️Duplicate Cases ✔️Similar Cases ✔️Recent Cases Different Case Actions are: ✔️ Create a Case (CS App, Portal, Email etc..) ✔️ Resolve Case ✔️ Cancel Case ✔️ Route a Case ✔️ Add Case to Queue ✔️ Merge Cases ✔️ Convert Case to Knowledge Articles ✔️ Convert to Work Order ✔️ Reactivate Case #dynamicscrm #dynamics365customerservice #powerplatform ✔️You can visit https://girishuppal.com (Girish Uppal) website to get more productivity tips. ✔️Please subscribe to @powertechspeck youtube channel    / @powertechspeck   to get more productivity tips and tutorial content from Girish Uppal ✔️You can view my Linkedin Profile at:   / girishuppal   ✔️You can view the badges earned by me at: https://www.credly.com/users/girish-u...