Digital Customer Service: Transforming Customer… by Rick Delisi · Audiobook preview скачать в хорошем качестве

Digital Customer Service: Transforming Customer… by Rick Delisi · Audiobook preview

PURCHASE ON GOOGLE PLAY BOOKS ►► https://g.co/booksYT/AQAAAEB8tEv0JM Digital Customer Service: Transforming Customer Experience for An On-Screen World Authored by Rick Delisi, Dan Michaeli Narrated by Rick Delisi 0:00 Intro 0:03 Digital Customer Service: Transforming Customer Experience for An On-Screen World 0:43 Foreword 5:59 Preface: Now It's Our Turn 16:40 SECTION One: The Problem with Customer Service and the Digital Opportunity 38:05 Outro #rickdelisi #digitalcustomerservicetransformingcustomerexperienceforanonscreenworld — GOOGLE PLAY BOOKS Find your next great read with Google Play Books. Google Play Books is a global digital bookstore offering ebooks, audiobooks, comics, and manga. Discover book recommendations personalized just for you. Get the iOS app: https://goo.gle/books-ios Get the Android app: https://goo.gle/books-android — BOOK DESCRIPTION As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior—from the days of the first call centers in the 1980s all the way to today's digital world. Written for customer service and customer experience leaders as well as C–suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: creating an excellent experience for customers that increases customer loyalty and profitability; driving down the cost of customer service/support interactions, while increasing revenue through sales interactions; and moving quickly toward the goal of "digital transformation." When companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. — ABOUT THE AUTHOR Rick DeLisi has been researching customer service and customer experience for the past two decades. He is coauthor of the bestselling book The Effortless Experience, and has written several pieces published in the Harvard Business Review. Dan Michaeli is CEO and cofounder of Glia, the New York–based technology company that has become an industry leader in Digital Customer Service. He is also an award–winning speaker who has been a contributor to numerous publications, including Forbes. — AUDIOBOOK DETAILS Purchase on Google Play Books ►► https://g.co/booksYT/AQAAAEB8tEv0JM Language: English Publisher: Gildan Media Published on: December 21, 2021 ISBN: 9781663716682 Duration: 5 hr, 35 min Genres: Business & Economics / Customer Relations, Business & Economics / E-Commerce / Digital Marketing, Business & Economics / E-Commerce / Small Business, Business & Economics / Sales & Selling / General