Security Questionnaire for AI Vendors: What to Ask Before You Trust Automation скачать в хорошем качестве

Security Questionnaire for AI Vendors: What to Ask Before You Trust Automation

AI-powered support platforms can transform customer experience, but they also introduce new security, privacy, and compliance risks. In this video, we explain a practical security questionnaire framework designed for evaluating AI support and automation vendors. Instead of relying on long, generic checklists, this approach focuses on the questions that actually uncover vendor risk. What you will learn: The three core risk questions every security review must answer How to properly scope automation and system access What baseline security evidence to request (SOC 2, ISO 27001, etc.) Key checks for data governance, storage, and retention Best practices for access controls and platform security How to evaluate incident response readiness Critical AI-specific safeguards (hallucinations, prompt injection, grounding) Why auditability and validation matter more than yes/no answers Whether you work in IT, security, compliance, procurement, or customer experience, this guide will help you make safer vendor decisions when deploying AI. About Kommunicate: Kommunicate helps customer support teams reduce ticket volume using AI that knows when to answer, when to escalate, and when to step aside. Each AI agent operates with clear boundaries.