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Kal Laar of Niagara-on-the-Lake has experienced good healthcare himself, but has seen his daughter, in North Bay, receive disturbingly poor-quality care. In this video, the 73-year-old PANORAMA panelist relays his daughter's story. He praises the nurses who advocated on her behalf and takes a thoughtful look at what went wrong -- the lowest-cost treatment option was chosen, but wasn't safe or appropriate in the specific circumstance. Kal, a retired civil engineer, is one of 32 Ontarians volunteering their time as PANORAMA advisory panelists. This video was shot at the PANORAMA kick-off event in September 2012. To learn more about PANORAMA please visit: http://www.changefoundation.ca/projec...