Mastering AI Orchestration: The 3 Layers That Power Intelligent CX скачать в хорошем качестве

Mastering AI Orchestration: The 3 Layers That Power Intelligent CX

Welcome to part two of our AI Orchestration Series from the CX Foundation — hosted by Katherine Stone. In this episode, Katherine breaks down how AI orchestration actually works and the three layers that bring it all together: 🔹 Intelligence Layer: Understands intent, analyzes sentiment, and determines the next best action. 🔹 Integration Layer: Connects your apps, tools, and data sources through APIs, connectors, and webhooks. 🔹 Orchestration Layer: Coordinates workflows, automates decisions, and hands off to humans when needed. By the end of this video, you’ll know exactly how modern CX teams use AI orchestration to connect tools like CRMs, chatbots, and analytics platforms — creating seamless, automated workflows that deliver faster resolutions and better experiences. In this video: 00:00 Katherine’s Introduction 00:13 Setting the Context: Mastering AI Orchestration 00:43 Defining AI Orchestration 01:26 The Question: How Does AI Orchestration Work? 01:42 The Three Layers of AI Orchestration 02:07 The Intelligence Layer 02:29 Tools Within the Intelligence Layer 03:00 The Intelligence Layer in Action (Example Case) 03:27 The Integration Layer 03:51 How Are These AI Tools Connected? 04:56 The Integration Layer in Action (Example Case) 05:13 Integration Layer Summary 05:35 The Orchestration Layer 06:43 What the Orchestration Layer Manages 07:14 The Orchestration Layer in Action (Example Case) 08:09 The Three Layers Working Together (Example) 09:43 Katherine’s Closing Remarks