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4 tips to improve FCR rate in your contact center | Sprinklr

Despite your best efforts, are you still struggling to improve the FCR rate of your call center? Well, you're not alone! Even the best contact centers have a first-call resolution rate of about 75%. But don't worry, we've got you covered with some great tips to help you improve your FCR rate. In this video, we'll be discussing a common challenge faced by contact centers - improving their first call resolution rate (FCR). How to improve first call resolution rate for call centers: 0:00 Introduction 0:40 Tip #1 How to improve your call center FCR rate 1:08 Tip #2 How to improve your contact center FCR rate 1:47 Tip #3 How to improve your contact center first call resolution rate 2:16 Tip #4 to help you improve your call center first call resolution rate 2:52 Conclusion Importance of first call resolution: If you're running a call center, it's essential to prioritize improving your first-call resolution rate. Why? When your customers have to call back repeatedly for the same issue, it's frustrating for them and can harm your business's reputation. By improving your FCR rate, you can keep your customers happy and make your life easier. You'll reduce the workload on your agents and streamline operations, resulting in higher customer satisfaction ratings. So, if you're looking to future-proof your contact center, follow the tips shared in this video to improve your FCR. Check out this blog to know more about best practices and detailed steps to improve your first call resolution rate for call centers: https://www.sprinklr.com/blog/first-c... Do you have any other tips to boost FCR rate that worked for you? Let us know in the comments section below. Interested in knowing more about how to improve your contact center efficiency? Get to know about Sprinklr’s digital-first proactive customer service solution for Internet and book a demo here: https://www.sprinklr.com/products/cus... Liked this interview? Follow our YouTube channel for more videos about call center agent wellness and productivity, unified-CXM, customer experience solutions, customer service tips, and more. Hit the subscribe button now to get notified when the next video drops. About Us: At Sprinklr, our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about Sprinklr at https://www.sprinklr.com/ Connect with us on social media:   / sprinklr     / sprinklr     / sprinklr     / sprinklr   #sprinklr #contactcenter #contactcentre #callcenter #callcentre #customerservice #customerexperience #contactcenter #callcenter #attrition #callcentertips #callcenteragent #customerserviceassociate #customerservicetips #firstcallresolution #FCR #fcrrate #firstcallresolution, #customersatisfaction Disclaimer: ©Copyright 2023, Sprinklr. All Rights Reserved. Any illegal reproduction is prohibited.