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Is your platform team building in the dark?

In this episode of Operationally Intelligent, Ricardo Castro explores why so many platform teams fail by building tools nobody asked for. He breaks down the ivory tower mentality that plagues platform engineering, the importance of sitting with developers to understand their real pain points, and how operational data should drive every decision. Ricardo and Adam discuss why DevOps, SRE, and platform engineering aren't competing disciplines, how metrics like lead time for change and developer satisfaction can bridge the gap between engineering and leadership, and why treating internal tools as products is the key to adoption. The conversation makes a compelling case that observability is the thread connecting it all.