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Keywords hospitality, AAHOA, business development, hotel management, technology, partnerships, economic impact, growth opportunities, AI in hospitality, strategic planning Summary In this conversation, Thomas de Sousa, Senior Vice President of Business Development for AAHOA, shares insights into his extensive background in the hospitality industry, the current trends affecting hotel operations, and the strategic initiatives AAHOA is pursuing to support its members. He discusses the impact of technology, particularly AI, on hospitality, the challenges posed by economic factors, and the importance of building strong partnerships. Thomas emphasizes the need for innovation and adaptability in a rapidly changing market, while also highlighting growth opportunities for hotel owners. Takeaways Thomas de Sousa has over 40 years of experience in hospitality. AAHOA represents 60% of the total US hospitality market. AI is a guiding point for improving customer service. Independent hotels benefit from AAHOA's collective buying power. The new generation of travelers seeks unique experiences. Building strategic partnerships is key for AAHOA's growth. Economic factors like high interest rates impact hotel ownership. AI can enhance operational efficiency in hotels. There is a need for a centralized reservation system for independent hotels. Thomas envisions expanding AAHOA's reach into Canada and Mexico. Titles Navigating the Future of Hospitality with AAHOA Thomas de Sousa: Insights from a Hospitality Veteran sound bites "I look at AI as a guiding point." "We need to maintain our existing customers." "I wish you most success on your podcast." Chapters 00:00 Introduction to AAHOA and Thomas de Sousa 04:00 Thomas's Journey in Hospitality 07:33 Current Trends in Hospitality and Technology 10:51 Building Strategic Partnerships 14:38 Challenges and Opportunities in Hospitality 17:47 Impact of Economic Factors on Hospitality 21:11 Future of Business Development in Hospitality 24:23 Growth Opportunities for Hotel Owners 27:47 Final Thoughts and Future Vision